Appeals Policy

Correct Training Systems have processes in place for students enrolled in a course or qualification, who wish to appeal against academic results and decisions. An appeal process may be instigated if a student is deemed “Not Yet Competent” in a unit of competence, and the student genuinely believes that he/ she has  been disadvantaged, or has grounds for appeal. Any appeal about the assessment decision or process will be treated seriously and dealt with promptly, professionally and fairly.
 
An appeals and reassessment process is an integral part of all training and assessment pathways leading to a nationally recognised qualification or Statement of Attainment under the Australian
Qualification Framework and in accordance with Standards for Registered Training Organisations
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Appeal Procedure
If you wish to lodge an assessment appeal our procedure allows for;

• An informal approach to the trainer/assessor with whom the student has the appeal
• An opportunity to meet with a representative from Correct Training Systems
• Nominate a support person to accompany them at any stage of the appeals process
• An opportunity for the person to formally present his or her appeal, and suitable evidence supporting the assessment review.
• An opportunity for the trainer/ assessor to formally present their case, and suitable evidence supporting the assessment decision.
• An appropriate qualified staff member who has not been involved in the appeal to investigate and review the appeal.
• An independent review by an external consultant or appropriate body.
  Independent mediation is available through Community Justice Centres, Department of Justice and Attorney-General and the National Alternative Dispute Resolution Advisory Council (NADRAC).
• Outcomes of the appeal to be documented and distributed to all stakeholders

Appeals must be lodged within 14 days of the appellant being advised of his or her assessment result.
Also refer to complaints & appeals policy: