Student Support Services

 Learner Support and Assistance
Most of our courses are short 1-2 day workshops, aimed to assist those working in the food industry refine, confirm and develop their specialist skills and knowledge.
Please note we want our students to succeed and enjoy their learning experience. Correct Training Systems however does not have extensive welfare and support services for participants. If participants are having difficulties our trainers and assessors will work with individuals to provide an appropriate assistance to complete the training and assessment, or may refer the student to external resources for further assistance.

Participants are encouraged to disclose any problems or issues they may have in learning, prior to commencement and enrolment.
This can be done by communicating with CTS prior to commencement or on the enrollment form. CTS and the trainer / assessor will try to identify what issues the participant may face and adjust the learning and assessment strategy for that student accordingly as reasonable adjustment.
Such adjustment may include :

• Explanations of parts of the learning or assessment that have not been understood.
• Repeat of classes (subject to availability)
• Instructional assistance ( as appropriate)
• Extra time on assessment tasks as appropriate and agreed
• Individual or group coaching subject to agreement by the employer/ student
• Use of demonstration of tasks (in a simulated or workplace environment)
• Use of relevant samples, proformas, templates
• Use of  simple diagrams and charts
• Student verbally answering questions or demonstrating rather than writing an assessment, in order to overcome language and literacy barriers. Assessor to record observations and answers.
• Use of visual aids such as simple powerpoint presentation, minimal text.
• Incorporating actual workplace materials, or modelling tasks on familiar workplace activities or templates

We do not offer career guidance, intensive language and literacy assistance or welfare advice given the length of our courses and our specialist expertise. The cost of any additional learning support services will be borne by the individual student or client.

Extension of time for assessments:
All requests for an extension of assessment due date must be submitted in writing.
email Correct Training Systems to request an extension in time for assessment submission.
​Your extension of time for assessment will be recorded and confirmed to you in writing.
CTS will issue a Certificate of Attendance if no assessment work is submitted one month after the course commencement.

Language Literacy Numeracy  (LLN) requirements:
The majority of our training products require the application of relatively high levels of language, literacy and numeracy.
They typically require technical knowledge, application of legislation, industry standards and communication of workplace procedures to others. 

Typically students will need to be able to demonstrate capability of operating at the following levels, in order to successfully complete the training and assessment for our training products.

• Reading. ACSF level 3 -Evaluates and integrates information and ideas to construct meaning from an range of familiar and some unfamiliar texts and text types. Eg the ability to read industry legislation and standards, workplace policies and procedures.
• Oral (Speaking). ACSF level 3 -Uses appropriate strategies to establish and maintain spoken communication in familiar and unfamiliar contexts. Eg the ability to verbally communicate food safety responsibilities or issues to others 
• Number (Numeracy). ACSF level 3. Selects and interprets mathematical information that may be partly embedded in a range of familiar , and unfamiliar tasks and texts. Eg the ability to perform simple monitoring and recording of measurements, percentages, and use calculation software.
• Writing. ACSF level 3 -Select vocabulary, grammatical structures  and conventions appropriate to the text. Eg the ability to write a workplace report, corrective action request, internal audit report
• Learning. ACSF level 3.- Plans, implements and adjusts processes as required to achieve learning outcomes. Eg the ability to research information on the internet as relevant to the workplace

Correct Training System distributes a simple LLN questionnaire, prior to enrollment to assist in the identification of those students with possible LLN deficiets.
Potential students who do not have the required levels of language literacy and numeracy may be referred to a specialist provider of Language Literacy and Numeracy assistance. Further information about government programs can be found here:
http://www.australia.gov.au/information-and-services/education-and-training/literacy-and-numeracy

CTS Student Handbook

Correct Training Systems Handbook provides a handbook to students that details our approach to delivering quality training and assessment products. All prospective and registered students are encouraged to download this handbook so they are familiar with their rights and responsibilities as a student of Correct Training Systems. Students are encouraged to ensure they understand the information about the training product, the training and assessment requirements, CTS processes and procedures, and students rights, and responsibilities.
The handbook and website provides such information, available to all prospective students and clients. 
​(Click on the link below)
Click Here