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Language Literacy & Numeracy

Correct Training Systems Language Literacy & Numeracy (LLN) Policy applies to students and staff trainers & assessors for our training products that issue a unit of competence from a industry training package. We also deliver short workplace training session that we can adapt to suit  learners with low language and literacy, using simple language, diagrams, simple text and pictorial presentations.

Information on language, literacy and numeracy for our nationally recognised training products is aligned to the requirements of the Training Package and units of competence, and communicated for each training product on course confirmation correspondence.


The majority of our nationally recognised training products, issuing units of competence require relatively high levels of language, literacy and numeracy, in order to complete the assessment task and meet the requirements of the unit.
These training products typically require:
  • Reading industry legislation, standards, workplace documents, procedures, technical documents
  • Oral communication to communicate in a range of familiar and unfamiliar settings, for example to communicate food safety responsibilities, food safety issues and corrective actions to staff, management and external authorities.
  • Numerical calculations suing a range of tools,such as calculators, spreadsheets. Recording, monitoring and interpretation of measurements.
  • Writing a range of documents, using professional language and terms relating to food safety. Examples may include writing a Corrective Action Request, a workplace standard operating procedure, an internal audit report, a label
  • Learning to implement and adjust processes as changes occur. Examples may include researching information and applicable industry standards on the internet.
Students are asked to complete a simple Language Literacy and Numeracy questionnaire to assist in identifying any possible learning needs in these areas and be aware of the Language Literacy and Numeracy required for successful achievement of competence in each of our training products prior to enrolment.
 
CTS recognises that not all students have a level of language, literacy and numeracy skills that will enable them to complete their course without assistance. We will endeavour to assist these students where possible through the process of reasonable adjustment, using a range of approaches as applicable :
  • Additional time for assessments
  • Use of demonstrations, charts, diagrams
  • Use of work samples, templates and familiar formats
  • Repeat of classes
  • Verbal questioning and observation 
  • Instructional assistance as appropriate
  • Terminology guides 

Where a enrolled student's Language Literacy and Numeracy needs are impacting on progress through the training product's training and assessment  CTS will refer the student to  to a professional organisation specializing in LLN for further assistance. CTS may issue a refund of fees paid by the student. 
  • Reading Writing Hotline ph: 1300 655 506
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Testimonials 

Thank you to CTS for their valuable time and expertise during the recent 2 days of training.  We greatly appreciate the time taken by CTS to come on site in order to better understand our facility and procedures in order to develop a tailored training program to best suit our needs.  The material was clear, interesting and fulfilled the objective.  Valuable knowledge was attained by all involved.  Stix Catering were very satisfied with the service and we would highly recommend CTS for training.

QA Manager,  Stix Catering 2015

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